Refund and Returns Policy

Overview

At Aduwataganna, we strive to provide our customers with the best products and service. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@aduwataganna.com and send your item to: No 902 Galle Road, Colombo 04, Sri Lanka. Please contact us before sending the item to ensure the process goes smoothly.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at support@aduwataganna.com or visit our contact page.

Feel free to adjust the policy according to the specifics of your business operations and any legal requirements.